Privacy Policy
Last updated: 29 July 2026
Introduction
Love Our Railways is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, how we use it and the choices you have regarding your personal data.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you agree to the practices described in this Privacy Policy.
Who We Are
Love Our Railways is a community initiative dedicated to improving railway stations and bringing communities together through volunteering, sponsorship and partnership working.
Data Controller
Love Our Railways CIC Email: info@loveourrailways.co.uk
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
What Information We Collect
We may collect and process the following information:
Information you provide
When you complete a contact form or get in touch with us, you may provide:
- Your name
- Your email address
- Your telephone number (if supplied)
- The content of your enquiry
- Any additional information you choose to include
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
- Your IP address (where available)
- Browser type and version
- Device type
- Pages visited
- Time spent on the website
- Referring website
- General location information based on your IP address
This information is collected through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Respond to enquiries and requests.
- Provide information about our projects, volunteering opportunities and sponsorship opportunities where requested.
- Improve the performance and usability of our website.
- Monitor website traffic and visitor behaviour using Google Analytics.
- Protect the security and integrity of our website.
We will only use your personal information for the purpose for which it was collected.
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent when you choose to contact us or accept optional cookies.
- Legitimate interests to improve our website, respond to enquiries and operate our organisation effectively.
- Legal obligation where we are required to process information by law.
Contact Forms
Our website uses WPForms to provide contact forms.
When you submit a form, the information you provide is securely transmitted to us by email so that we can respond to your enquiry.
We only keep contact form submissions for as long as necessary to deal with your enquiry or to meet any legal or administrative requirements.
Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics collects anonymous information such as:
- Which pages are visited
- How visitors arrive at our website
- How long visitors stay on each page
- General information about devices and browsers
This information helps us improve our website and the services we provide.
Google Analytics uses cookies to collect this information. You can choose whether to accept analytics cookies through our cookie banner.
For more information, please see Google’s Privacy Policy.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Some cookies are essential for the website to function correctly, while others help us improve performance through anonymous analytics.
You can manage your cookie preferences at any time through our cookie settings.
Further information can be found in our Cookie Policy.
Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website, including:
- Our website hosting provider
- Google Analytics
- WPForms
- Our email provider
These providers only process information where necessary to deliver their services and are required to protect your data.
We may also disclose information where required by law.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Although we work hard to protect your information, no internet transmission can ever be guaranteed to be completely secure.
How Long We Keep Your Information
We only keep personal information for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
When information is no longer required, it is securely deleted.
Your Rights
Under UK data protection law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Request that we restrict how we process your information.
- Object to certain types of processing.
- Withdraw your consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Further information is available from the Information Commissioner’s Office at www.ico.org.uk.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to read their own privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or how we process personal information.
Any updates will be published on this page together with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Love Our Railways CIC
Email: info@loveourrailways.co.uk
Website: https://loveourrailways.co.uk/
Thank you for supporting Love Our Railways and helping us bring communities together, one station at a time.